1. Overview
At REACHNFORGE, we strive to ensure absolute satisfaction with every purchase. Because we operate an optimized direct-shipping model catering to the United States market, please review our comprehensive terms regarding returns, exchanges, and refunds.
2. The 30-Day Return Window
Our policy lasts 30 days. If 30 days have gone by since your delivery date, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
3. Non-Returnable Items
Certain types of goods are exempt from being returned, including perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids and gases.
4. Refunds (If Applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.
5. Late or Missing Refunds
If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company or bank; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at our support desk.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with clear photo or video proof of the defect.
7. Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
